DONNA CATTIVA products have a 60-day guarantee from the date of purchase. It is necessary to send an email to presenting your claim by sending photos of the product and photos of the ticket or gift receipt. In a period of 24 to 48 hours you will have a response to your request.


The warranty applies to any factory fault such as:

  • Soles, heels and soles detached (more than 10% of the shoe).
  • Seams: unstitched shoes around the edges.


The warranty DOES NOT COVER:

  • The wear or breakage of materials (leather, synthetic, heels and tops), caused by improper use of the product.
  • Variations in tone, texture, marks, scars, and sales that are natural characteristics of the leather or shoe material.
  • Wrinkles caused by flexing the instep.
  • Stains caused by inadequate cleaning or those produced by liquids and/or products other than those suggested, not suitable for footwear.
  • Products that have been handled by third parties (shoe stores or shoe workshops).
  • Discomfort or foot ailments and discomfort when walking are not accepted as manufacturing faults.
  • If the product fails due to improper use.