DONNA CATTIVA products have a 60-day guarantee from the date of purchase. It is necessary to send an email to [email protected] presenting your claim by sending photos of the product and photos of the ticket or gift receipt. In a period of 24 to 48 hours you will have a response to your request.


The warranty applies to any factory fault such as:

  • Soles, heels and soles detached (more than 10% of the shoe).
  • Seams: unstitched shoes around the edges.


The warranty DOES NOT COVER:

  • The wear or breakage of materials (leather, synthetic, heels and tops), caused by improper use of the product.
  • Variations in tone, texture, marks, scars, and sales that are natural characteristics of the leather or shoe material.
  • Wrinkles caused by flexing the instep.
  • Stains caused by inadequate cleaning or those produced by liquids and/or products other than those suggested, not suitable for footwear.
  • Products that have been handled by third parties (shoe stores or shoe workshops).
  • Discomfort or foot ailments and discomfort when walking are not accepted as manufacturing faults.
  • If the product fails due to improper use.